After about the 5th time that I tried to explain to a passenger why we were late and what will happen to them and their connection now that we were not allowed to take off for over an hour, I politely excuse myself and pick up the inflight telephone that we make announcements with…

“Ladies and gentlemen, I do apologize for the ground hold that we are under and appreciate your patience”,I begin. “For those of you that are concerned about your connections and would like to know more about what is going on, I would like to try and explain”, I continued, speaking from knowledge yet without a pre written script.

As I began to fall over my words, a couple of cute giggles came from the the front of the airplane and I lost my train of thought. Before I realized what I was saying, the words escaped my lips, “I’m so sorry, I’m making this up as I go along” (face now possibly beet red) Continue reading »